Payment Settings
Payment Settings
The Payment Settings page allows you to configure how your organization accepts payments for adoption fees. Transfur supports integration with Stripe for credit card payments and Venmo for mobile payments.
Stripe Connect Integration
Stripe Connect enables your organization to accept credit and debit card payments directly through Transfur.
Setting Up Stripe Connect
Stripe Account Status
After connecting, you'll see your account status:
- ✅ Active - Ready to accept payments
- ⏳ Pending - Account under review by Stripe
- ⚠️ Restricted - Additional information required
- ❌ Incomplete - Onboarding not finished
Managing Your Stripe Account
Once connected, you can:
- View Dashboard - Access your Stripe Express dashboard
- Refresh Status - Update your account status
- Complete Setup - Finish any pending requirements
Creating Adoption Invoices
Once payment processing is configured, you can create invoices for adoption fees.
How to Create an Invoice
Invoice Features
Each invoice includes:
- Unique invoice number
- Payment link for online payment (Stripe or Venmo)
- Due date (7 days from creation)
- Adoption details
- Your organization information
- Pay with Venmo button (if Venmo is configured)
Invoice Management
For each invoice, you can:
- Copy Payment Link - Share the payment link manually
- Resend Invoice - Send the invoice email again
- Track Status - Monitor payment status
- View payment history
Invoice Email System
When creating invoices, you can automatically send professional email invoices to adopters.
Email Contents
Invoice emails include:
- Organization name and branding
- Invoice number and amount
- Payment due date
- Direct payment link button (Stripe or Venmo)
- Adoption animal information
- Alternative payment methods (if configured)
Email Delivery
- Emails are sent via Mailgun
- Delivered to the adopter's email address
- Professional HTML formatting
- Mobile-friendly design
Payment Status Tracking
Track all payments in one place:
Invoices created but not yet paid
Email invoice has been sent to adopter
Payment successfully received
Payment attempt failed
Payment was refunded
Financial Reports
Access payment data for reporting:
- Total payments received
- Pending invoices
- Payment history
- Export capabilities
Security & Compliance
PCI Compliance
- All card processing handled by Stripe
- No sensitive card data stored in Transfur
- PCI DSS compliant infrastructure
Data Protection
- Encrypted payment links
- Secure API communications
- Regular security updates
Best Practices
- Set Clear Fees - Establish standard adoption fees
- Prompt Invoicing - Create invoices promptly after adoption approval
- Follow Up - Send reminders for unpaid invoices
- Keep Records - Download payment reports regularly
- Test First - Use Stripe test mode before going live
Troubleshooting
Stripe Connection Issues
If you can't connect to Stripe:
- Ensure you have admin permissions
- Check your internet connection
- Try a different browser
- Contact support if issues persist
Invoice Creation Problems
If invoices aren't creating:
- Verify Stripe is fully connected
- Check the adoption status
- Ensure amount is valid
- Try refreshing the page
Email Delivery Issues
If invoice emails aren't received:
- Check spam/junk folders
- Verify email address
- Try resending the invoice
- Check email logs
Fee Structure
Stripe Fees
Standard Stripe processing fees apply:
- 2.9% + $0.30 per successful charge
- Lower rates available for non-profits
- No monthly fees
- No setup fees
Transfur Fees
Transfur charges a .5% fee. This allows us to provide the Stripe integration which allows for a fast setup and no need to create a separate Stripe account. This makes your transaction fees a total of 3.4% + $0.30 per successful charge.
Venmo Fees
Venmo payments:
- No fees for standard transfers from Venmo balance or bank account
- 3% fee if adopter pays with credit card through Venmo
- No additional Transfur fees for Venmo payments
- Funds received directly to your Venmo account
Alternative Payment Methods
Venmo Integration
Venmo provides a convenient way for adopters to pay using their mobile devices.
Setting Up Venmo
How Venmo Payments Work
When you create an invoice with Venmo configured:
- A Pay with Venmo button is automatically added to the invoice
- The button creates a direct payment link with:
- Your Venmo username
- The exact adoption fee amount
- Invoice number in the payment note
- Adopters can click the button to open Venmo and complete payment
- The invoice email includes the Venmo payment button
Venmo Payment Features
- One-Click Payment - Adopters tap the button to pay instantly
- Pre-filled Amount - No need to manually enter the payment amount
- Automatic Notes - Invoice number included for easy tracking
- Mobile Friendly - Works seamlessly on phones and tablets
Managing Venmo Payments
After receiving a Venmo payment:
- Go to the adoption's payment tracking section
- Find the invoice with status "Invoice Sent"
- Click Mark Paid to record the payment
- Select "Other" as the payment method
- Add any relevant notes
- The invoice status updates to "Paid"
Other Payment Options
Organizations can also:
- Accept cash or check (mark as paid manually)
- Use external payment systems
- Provide custom payment instructions in invoices