Billing Settings

The Billing Settings page allows you to manage your Transfur subscription, view usage, update payment methods, and access billing history.

Subscription Plans

Transfur offers several subscription tiers to meet different organizational needs:

Managing Your Subscription

Viewing Current Plan

Your current subscription details show:

• Plan name and features
• Billing cycle (monthly/annual)
• Next billing date
• Current usage metrics

Upgrading Your Plan

Downgrading Your Plan

Before downgrading, consider:

• Feature limitations of lower tier
• Data retention policies
• Active user count
• Current usage levels

To downgrade:

1. Click Change Plan
2. Select lower tier
3. Review impact summary
4. Confirm downgrade
5. Changes take effect at next billing cycle

Payment Methods

Adding a Payment Method

Updating Payment Information

To update an existing payment method:

1. Click on the payment method
2. Select Update
3. Modify necessary fields
4. Save changes

Removing Payment Methods

To remove a payment method:

• Must have another method on file
• Cannot remove during active billing
• Click Remove and confirm

Billing Information

Organization Details

Ensure your billing information is current:

• Legal organization name
• Tax ID (if applicable)
• Billing address
• Contact email
• Phone number

Tax Exemption

Non-profit organizations may qualify for tax exemption:

Usage & Limits

Monitor your organization's usage:

Tracked Metrics

• Active animals listed
• Monthly transports
• Team members
• Storage used
• API calls (if applicable)

Usage Alerts

Set up notifications for:

• Approaching plan limits
• Unusual activity
• Overage charges
• Renewal reminders

Billing History

Accessing Invoices

View and download past invoices:

1. Click Billing History
2. Select date range
3. Click on any invoice
4. Download PDF or receipt

Invoice Details

Each invoice includes:

• Invoice number
• Service period
• Itemized charges
• Payment method used
• Tax information

Expense Reports

Generate reports for accounting:

1. Select Export History
2. Choose format (CSV, PDF)
3. Select date range
4. Download report

Discounts & Credits

Available Discounts

• Annual billing (20% savings)
• Non-profit discount
• Multi-year commitments
• Referral credits

Applying Promo Codes

Account Credits

View and manage credits:

• Referral bonuses
• Service credits
• Promotional credits
• Automatic application

Payment Issues

Failed Payments

If a payment fails:

1. Email notification sent
2. 3-day grace period
3. Retry payment automatically
4. Update payment method if needed
5. Contact support if issues persist

Dispute Process

To dispute a charge:

1. Review invoice details
2. Click Dispute Charge
3. Provide explanation
4. Submit evidence
5. Await resolution (5-7 days)

Cancellation

Canceling Subscription

Before canceling, consider:

• Data export options
• Feature access loss
• Reactivation process

To cancel:

Reactivation

To reactivate a canceled subscription:

1. Log into your account
2. Click Reactivate
3. Choose plan
4. Update payment method
5. Restore access

Best Practices

1. Review Regularly - Check billing monthly
2. Update Promptly - Keep payment methods current
3. Monitor Usage - Avoid overage charges
4. Plan Ahead - Upgrade before hitting limits
5. Save Invoices - Download for records

Troubleshooting

Payment Method Declined

Common reasons:

• Insufficient funds
• Expired card
• Security block
• Incorrect details

Resolution:

• Verify card details
• Contact your bank
• Try alternative payment
• Update billing address

Invoice Not Received

If missing invoices:

• Check spam folder
• Verify email address
• Download from portal
• Contact support

Support

For billing support:

• Email: billing@transfurapp.com
• Priority Support: Pro and Enterprise plans
• Response Time: 24-48 hours

Related Settings

• General - Organization verification may affect billing
• Teams - Team limits based on plan
• Features - Feature availability by plan tier